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Deposits & Refunds Policy
Interior design and renovation is a commissioned service rather than an off-the-shelf product, so the usual idea of “returns” does not quite apply. This policy explains how deposits, staged payments and refunds work on our projects, so there are no surprises.
The first consultation
Your initial consultation and site visit are free and carry no obligation. Nothing is payable unless and until you accept a written proposal from us.
Design deposit
Once you appoint us, we ask for a design deposit before drawing work begins. This secures your place in our schedule and covers the studio time spent developing your concept, layouts and material direction.
If you change your mind during design
If you decide not to proceed during the design stage, any portion of the design fee covering work we have not yet carried out will be refunded. Time and drawings already produced up to that point are non-refundable, as the work has genuinely been done.
Renovation and staged payments
Construction and fabrication are invoiced in agreed stages tied to progress on site, as set out in your project agreement. Because materials are ordered and trades are booked against these stages, payments made for completed or committed work are non-refundable.
Custom and ordered items
Bespoke joinery, custom furniture and made-to-order finishes are produced specifically for your project and cannot be returned or refunded once they have been ordered or fabricated.
If something is not right
Our commitment is to put right any work that falls short of what was agreed. If a delivered element is defective or does not match the approved specification, tell us and we will repair, remake or replace it under the terms of your project agreement — at no additional cost to you.
How to raise a concern
If you have any concern about a payment or a completed item, please contact the studio using the details in the footer. We would always rather resolve an issue in conversation than leave a client unhappy.
Questions about this policy? Email [email protected] or call +60 3-7931 4820.